Can I order over the phone?

If you are unable to place an order online, please get in contact with us. Make sure you have details of all the items you require and our team will be happy to help you.

​Can I cancel an order once it has been placed?

Your order can be cancelled up until the point that it has been fulfilled. Get in touch if you need to cancel an order. Once your order has been fulfilled and you're not completely happy follow our returns policy.

​How do I return an item?

If you are not completely happy with your purchase you can return it to us by post within 30 days from the day the parcel is dispatched. You will be credited with the value of your product as long it arrives in the condition it left in. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

Are you wheelchair accessible?

Yes, our store is completely accessible.

Are gift vouchers available?

If your looking for that something special, we offer gift vouchers in £5, £10 and £20

Do you stock artists quality as well as student quality paints and materials?

Yes, we have a wide range of both.

Do you print on different types of paper and card?

Yes, we have a wide range for you to choose from, from hammer embossed, parchment and linen to watercolour paper and kraft card.